Last Updated: August 14, 2025
This Privacy Policy explains how Onsite Pro Restoration Inc. (“we,” “us,” or “our”) collects, uses, and protects your information when you interact with us through our website, communications, or any other services we provide (“Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
a. Information You Provide Directly
We may collect information you voluntarily provide, including:
Name
Phone number
Email address
Physical or mailing address
Service request details
Insurance-related information
Any additional information you submit through forms, calls, or communications
b. Information Collected Automatically
When you visit our website or interact with our Services, we may collect:
IP address
Browser type, device type, and operating system
Pages visited and actions taken
Date and time of access
Referring website or search engine
Cookies and tracking technologies for analytics and service improvements
c. Location Information
If enabled, we may collect location data (GPS or approximate location) to provide relevant service information.
We do not knowingly collect sensitive information such as Social Security numbers, health information, or biometric data.
2. How We Use Your Information
We use your information to:
Schedule inspections and provide restoration services
Communicate invoices, receipts, and service updates
Provide customer support
Send service-related or promotional messages (you may opt out anytime)
Improve website performance and security
Fulfill legal, insurance, and compliance obligations
3. How We Share Your Information
We do not sell your personal information.
We may share your information only as necessary to operate our business, including:
Service providers who assist with website hosting, customer support, payment processing, or communications
Insurance partners when required for claims, project approvals, or documentation
Legal obligations (court orders, compliance with laws, protecting our rights)
Business transfers in the event of a merger, acquisition, or sale of assets
Required A2P Disclosure (Mandatory):
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
4. Mobile Information and SMS Privacy (Mandatory for A2P Compliance)
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website performance
Remember your preferences
Analyze site-usage trends
Deliver relevant service-related content
You may modify your browser settings to control cookie preferences.
6. Data Retention
We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, or enforce agreements. When no longer required, we securely delete or anonymize your data.
7. Data Security
We use industry-standard safeguards, including encrypted communications (SSL) and secure servers. However, no system is fully secure, and we cannot guarantee absolute protection.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access personal information we hold
Request corrections
Request deletion
Opt out of marketing or targeted communications
Request a portable copy of your data
To exercise these rights, contact us at [email protected] or (424) 404-4114. We may require identity verification.
9. Children’s Privacy
Our Services are not directed toward individuals under 18. If we learn we have collected information from a minor, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.
11. Policy Updates
We may update this policy periodically. Changes will be posted with a revised “Last Updated” date.
12. Contact Us
Onsite Pro Restoration Inc.
Los Angeles, CA 91606
Email: [email protected]
Phone: (424) 404-4114